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Posted: Thursday, December 14, 2017 2:06 PM

Manager Catering Sales II NE

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We make stories like this possible every day. Whether we’re helping a budding chef create a favorite meal, or an anxious dad find a camera full of memories, we’re proud to welcome our guests to a home away from home. Because at The Ritz-Carlton, we never forget that we are creating guests for life.

Ritz-Carlton, Cleveland located at 1515 West Third Street, Cleveland, OH, 44113 currently has the following opportunity:

Manager Catering Sales II NE (17002Q8P): The position is accountable for proactively soliciting and handling catering sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Conducts day-to-day activities related to catering sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Proactively builds and strengthens relationships with existing and new customers to enable future bookings. Activities could include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Engaging in Sales Activities • Researches and develops new leads for catering business. • Participates in catering sales calls with members of sales team to acquire new business and/or close on business. • Upsells each buseinss opportunity to maximize revenue potential. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new business to achieve personal and location revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the location based on market conditions and location needs. • Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Additional Responsibilities • Executes brand’s Customer Service Standards and property’s Brand Standards. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels.

We invite you to learn more about this position and apply at: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002Q8P


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The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, OH or local laws.


• Location: Cleveland, Cleveland, OH, 44113

• Post ID: 55269942 cleveland
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