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Posted: Thursday, February 22, 2018 12:11 AM


Dental - Area Operations Manager


This company is one of the largest networks of medical care providers in the United States with more than 200 practices in ten states. This job is to manage the physician’s office environment so that the physician can do what they do best… Treat patients. The Area Operations Manager will be managing several local medical offices located throughout the Ohio region.

Position Summary:

The Area Operations Manager is responsible for providing operational leadership, direction and administration to assigned medical practices in the region ensuring operational and financial effectiveness through its Practice Administrators (PA's). At this company they are there to support providers, and one of the top priorities of the Area Operations Manager is to see that the PA and staff make it easy and rewarding for the doctors every day.

Role Responsibilities:

Establish a weekly visit schedule to offices to review operational strengths and coach on operational weaknesses with the PA and front desk team. On average, the Area Operations Manager will visit each office twice a month

Consistently review providers’ schedules and the operational trip wires to identify weaknesses and opportunities for improvement within each individual office and compliance to company protocols

Attend PM/AM Meetings during visits providing feedback relative to the company standard on these meetings

Act as a liaison for the providers to the Clinical Directors and Regional Directors relaying any clinical, operational or other issue the providers may have

Trains PA's on the company customer service principles to help ensure patient flow

Performs facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows the company office standard for appearance

Understand how to read, explain and manage the P&L statements for an office providing specific coaching to the PA to manage variable expenses

Ensure the PA is compliant with financial policies including invoice approval and submission, daily deposit of cash, daily processing of credit card batches and monthly submission of deposit back-up to the company

Hold a monthly regional meeting with all PA's to 1.) deliver updates and general information on the company's initiatives, 2.) deliver training on operational processes and procedures and 3.) review of office best practices

Assist the PA in providing structure to their team’s day to ensure key priorities are addressed, and the team is disciplined in focusing on the company Drivers

Delegate responsibility to the PA's for hiring staff and work with them to see that the teams are continuously becoming more effective

Consistently provide performance feedback and coaching feedback, as necessary, to its PA's in a timely, documented manner

Ensures their PA's are selecting and retaining the best talent within the office who work at a high level with great care and respect for our providers, our doctors, our fellow employees and our policies

Manages time cards of PA to ensure correct payments and PTO banks are maintained. Ensures time cards are signed off and submitted to payroll by due date each payroll.

Attends monthly meetings as requested by the VP of Regional Operations

Thoroughly inspect the office with the PA during each visit to ensure it is “CEO Visit” ready. Specific follow up items will be given and then re-addressed by the Area Operations Manager

Hold PA accountable for 100% spore testing and other OSHA matters

Ensure PAs have all staff members complete legally required or internally mandated training for OSHA, HIPAA, emergencies and other areas


Bachelors degree in Healthcare Management or other Business related degree

5 - 7 years experience with in operations management

3 - 5 years supervisory experience of leading teams

Active participation in professional organizations a plus

Base Salary: $70,000.00 - $90,000.00 (DOE)

Bonus: 15% Quarterly

Locations: Cleveland, OH

Relocation: No

Positions: (1)

Travel: 40% - 50%

If you wish to be part of this successful and vibrant organization, please email a MS Word version of your resume to This company is an Equal Opportunity / Affirmative Action Employer.

Cube Management is a global recruiting and consulting firm that helps companies accelerate their sales, by providing the top-level talent they need to grow their business. Cube Management is a leading recruiting and consulting partner to emerging growth, mid-market and global companies in the technology, manufacturing, healthcare, consumer package goods and business service sectors. We work across the spectrum of Operations, Sales, Marketing, Safety, Engineering, Accounting and Business Development, providing holistic solutions that drive revenue and profit success. Cube Management combines Strategy, Process and People, to produce great results.

• Location: Cleveland, Cleveland, OH

• Post ID: 57704372 cleveland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018