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Posted: Monday, March 13, 2017 3:58 AM

Design and deliver operational analytics and metrics to support operational strategy and excellence.Analyze business processes and provide solutions to optimize productivity, service, and cost/benefit. Understand the impact of proposed process and metrics changes.Document, maintain and analyze current processes (Is Map) to identify improvements (Should Map).Determine and evaluate the impact of new/modified processes and software on current process. Use BPM software to evaluate productivity impact.Evaluate, analyze and review Operations results through metrics and statistical analysis. Prepare and distribute service level reports. Compare results to actual planned goals and objectives. Maximize department operations effectiveness and efficiency within expense constraints.Utilize project management principles and tools to develop, coordinate and implement projects.Maintain a high level of technical knowledge surrounding Business Process Management. Requirements Bachelors Degree or equivalent experience desired1+ years of related Business Analyst experience.Knowledge of Adeptia, Access, At Risk, Business Objects, Excel and WordExcellent knowledge of insurance industry operations and systemsExcellent knowledge of Business Process Management ToolsExcellent communication skills, both oral and writtenExcellent computer skillsExcellent analytical, problem:solving and organizational skills


• Location: Cleveland

• Post ID: 35215756 cleveland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017