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Posted: Sunday, March 12, 2017 11:02 PM

Equal Opportunity Employer Are you searching for an outstanding opportunity with an established, reputable company and industry leader? One which offers a positive work environment, a great work/life balance and that rewards hard work for exceeding the expectations of our customers? If so, then consider a career with the Enterprise Holdings Call Center Enterprise Holdings is the parent company of multi:billion dollar brands Enterprise Rent:A:Car, Alamo Rent:A:Car, and National Car Rental. We are looking to add outgoing, customer:minded experts, who can utilize effective problem:solving techniques to best address our customersA? needs. Our representatives answer general inquiries, research reservations and resolve a variety of customer concerns or complaints related to rentals, all while providing the highest level of service for which weA?re known Customer service is our way of life Our goal is to exceed every customerA?s expectations and that starts with our people. One customer. One call. One delivered promise at a time. That means our ideal representatives are able to listen and communicate effectively with a wide range of callers; think through potential solutions; empathize with our customers and efficiently input detailed information into appropriate systems to ensure our customers receive the attention and service they expect. Schedule Requirements: To best serve the needs of our customers, our Customer Service team is available 6:30am:midnight CST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Schedules include working weekends and do not rotate week:to:week. All schedules are full:time and require working 40 hours a week.Handling incoming calls efficiently resolving a variety of basic customer service inquiriesProvide excellent customer service to customersUtilize problem:solving skills to efficiently answer customer requestsMaintain, at a minimum, target levels of productivity and performanceLocate and interpret complex information from a number of databasesHandle multiple tasks (i.e., talking with customers while accessing information in a computer)Maintain a courteous and pleasant demeanor while speaking with external and internal customersAdapt to need of individual callersAdhere to shift assignments in a 24 hour/7 day operationAccept repetitive work tasks performed in a confined work areaProvide timely and accurate information reflecting a customer:oriented image for the companySeek to improve job performance through self:assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job:related duties as assignedMinimum Qualifications:Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be at least 18 years oldMust currently live in the state of OhioMust currently live in the Cleveland metro areaOne year of customer service experience requiredMust meet at least one of the following qualifications:Previous experience working in a call center environmentPrevious experience working from homePrevious experience working in a position with minimum performance goalsBasic computer navigation skills and ability to toggle between different computer screens and programsHave permanent residence with a defined working space that is clean, ventilated and quietAbility to participate and complete mandatory training for 5 weeks M:F, from 9:5:30pm CSTAbility to complete I:9 work authorization paperwork in personAbility to take any shift, Sunday through Saturday, from 6:30am to Midnight Central Time zoneMust be available to work both weekend days (Saturday and Sunday), 40 hours/weekQualified candidates must also possess the following:Ability to maintain confidential informationStrong time management and organizational skillsExceptional communication both verbal and written; a good telephone voi


• Location: Cleveland

• Post ID: 35213460 cleveland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017