Posted: Saturday, February 3, 2018 3:39 AM
Job Description SUMMARY The Client Services Manager establishes and maintains business relationships with clients while providing outstanding customer service to ensure the long-term value of the client relationship. The Client Services Manager maintains a relevant understanding of clients’ business model, goals and objectives, proactively manages client expectations and has a full understanding of FIT’s products and services and the ability to effectively communicate those offerings to clients. PRIMARY RESPONSIBILITIES · Responsible for all client communications, conflict resolution, and client deliverables · Effectively manage and respond to all client issues, work requests, projects, and task deliverables · Regularly evaluate client position to determine potential growth opportunities with the client · Work closely with internal project teams and vendors to ensure client project goals and objectives are effectively communicated, understood and met · Proactively manage purchase orders, client invoicing, payments and contract renewals based on company policy · Assist accounting in reconciling items for client contracts · Collaborate with management and coworkers to purchase materials, software, licenses, or equipment for FIT or clients · Educate clients on product usage and provide on-going training support · Manage client meetings, provide product demonstrations and presentations · Create and maintain appropriate client reporting (weekly, monthly or quarterly, etc.) · Management and coordination of client onboarding to FIT products · Assist in proposal writing, RFP and RFI responses · Assist other Client Service Managers with client projects and tasks · Provide internal reporting/metrics for Client Services Team and leadership team, as requested KNOWLEDGE AND SKILL REQUIREMENTS · BA/BS or equivalent work experience · Preferred 3-5 years’ experience in project management, sales support, or client service · Demonstrated ability to complete tasks with minimum supervision · Demonstrated ability to meet deadlines and to manage multiple projects simultaneously · Demonstrated ability to work in a fast-paced, high-growth environment and the ability to adapt to an evolving environment · Ability to build and cultivate long-term client relationships · Strong interpersonal, written and verbal communication skills · Demonstrated presentation skills · Preferred experience in technical environments or IT sector · Strong negotiating skills · Ability to maintain confidentiality with regards to the information being processed, stored or accessed on FIT or client networks and obtained through the client relationships WORKING CONDITIONS Working conditions are normal for an office environment and will require: Ability to lift and carry IT hardware as needed Local and occasional long-distance travel Occasional evening and weekend work Occasional workweeks of more than 40 hours Reliable transportation and a valid driver’s license FIT Technologies offers a comprehensive benefits package including medical, dental, vision, life insurance, paid time off and 401k with match. To promote a healthy work environment and provide exemplary customer service, FIT Technologies does not hire tobacco users. FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran's status, sexual orientation, gender identity or gender expression. Company Description FIT Technologies is a privately held, female-owned, Information Technology (IT) company with corporate headquarters in Cleveland, Ohio. FIT offers Managed IT Services to businesses and organizations and can customize a plan to meet specific client needs. FIT prides itself on a culture of creativity and high performance. As a testament to Fit Technologies success, the co-founders, staff, and the company have been honored with several accolades for growth, client responsiveness, and community service.
• Location: Cleveland
• Post ID: 58326567 cleveland