Posted: Sunday, February 18, 2018 6:51 AM
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of 1.954 billion. Total assets under management at year end 2016, with affiliates, totaled 538 billion. As of year:end 2016, New York Life's surplus was 23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
Are you a personable, customer:service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company may be the company for you.
As a member of our Worksite Remittance Team, the representative will provide crucial service support to our customers in a dynamic environment. Responsibilities will include the establishment of new Worksite group life insurance arrangements to facilitate our voluntary payroll deduction program, reconciliation and application of incoming payments, and providing our agents, payroll administration contacts, and policy owners with best in class customer service support. The representative will be expected to handle incoming service requests efficiently and accurately, while address incoming phone and email inquiries from our customers, and should anticipate being cross:trained to perform a variety of transactional functions. Daily responsibilities will include the handling of both financial and non:financial transactions using our workflow and administrative systems.
The representative will be relied upon to make sound decisions regarding issues related to basic remittance functions. He/she will be expected to maintain strong production and quality scores, and demonstrate a fundamental knowledge of life insurance contract provisions, related laws, regulatory requirements and company procedures.
:Establish new Worksite group arrangements to facilitate our voluntary payroll deduction program.
:Apply incoming life insurance premium payments towards the appropriate policies on our group bills.
:Conduct necessary research and outreach to our customers to resolve payment discrepancies.
:Process financial and non:financial transactions using our workflow and administrative systems.
:Make sound decisions regarding issues related to basic remittance and group setup functions.
:Provide our agents, payroll administration contacts, and life insurance policy owners with outstanding customer service support.
:Must maintain strong production and quality scores.
:Knowledge of contract provisions and related laws, regulatory requirements and company procedures.
:Associates or Bachelors degree preferred
:2 years of customer service and/or call center experience preferred
:Demonstrated commitment to providing best in class customer service support
:Must possess outstanding attention to detail
:Accountable, ethical, and good decision making ability
:Strong written and verbal communication skills required
:Good computer skills and ability to multitask
:Accounting skills/experience a plus
Training and Development:
Representatives undergo a comprehensive paid on:site training program to learn about the insurance industry, product and policy provisions and transaction process
• Location: Cleveland
• Post ID: 58170662 cleveland