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Posted: Monday, January 29, 2018 2:44 AM

Job Description:/h3:
We are seeking an Account Services Night Supervisor to join our team You will provide effective leadership by training, motivating and supervising the evening Account Service representatives to maintain positive gains in company delinquency, repurchases and reduce bad debt. The Collections supervisor will be responsible for departmental goals to ensure that the targets defined by the organization are achieved. Provide technical, advisory, and moral support to the department to ensure both positive customer and team member experiences.
Responsibilities:
:Assist in the development and implementation of effective
collection/customer service strategies and training materials
:Ensure the integrity of the receivable file and credit ratings on delinquent accounts. Properly route recommended early chargebacks and report irregularities to the Director of Account Services, appropriate Regional VP and Sales and Marketing Manager.
:Develop, train, coach team employees
:Evaluate and monitor employees to ensure collection policies and procedures are followed
:Monitors communications between staff and customers
:Effective regular communication with department managers and business owners
:Collector assistance reports : analyze and review with collectors for training
:Coordinating and communicating with other departments through to ensure accurate and timely transfer of information.
:Taking distributor telephone calls and answering questions for internal partners.
x200B;Qualifications:
:10 years prior customer service experience
:2 years prior management experience
:Proven ability to manage and motivate staff to meet deadlines and analyze/recognize situations requiring decision making
:Excellent leadership, communication, interpersonal and organizational skills.
:Ability to calculate figures and amounts
:Able to solve difficult problems; ability to interpret a variety of instructions.
:Ability to understand, analyze and assess risk factors from system reports.
:Ability to multi:task in a fast:paced environment
:Ability to work quickly in accordance with customers time constraints.
:Possess strong attention to detail
:Proficiency with Microsoft Office, Internet/search engine savvy
:Working knowledge of compliance with Federal and State Laws
:Working knowledge of IBM/AS400 a plus.
:Familiarity with CRM platforms
:Ability to build rapport with clients
:Strong negotiation skills
UCFS offers ongoing training, competitive wages and benefits, performance bonus (in specific areas), 401k plan, generous discounts, and promotes growth and advancement. We offer a comprehensive benefits and compensation package and commissions.
Company Description:/h3:
For over 35 years, United Consumer Financial Service (UCFS) has offered financing solutions to thousands of merchants and distributors and has services almost four million satisfied consumers. UCFS provides a multitude of financing services to distributors, merchants and professional service organizations, as well as consumers throughout the United States, Puerto Rico, Canada, Australia and the United Kingdom.
We believe that business success is best achieved by building long:lasting and mutually beneficial relationships. We have built our business upon a foundation of ethical values that closely parallels our parent company, The Scott Fetzer Company. These values are guided by three simple, yet powerful words:
Integrity : being honest and always considering the moral implications of each and every business decision we make.
Responsibility : taking accountability for the decisions we make, as well as recognizing when corrective action is necessary.
Respect : treating others fairly and with dignity at all times.
Our business is conducted with an integrity unrivaled in our industry. Our commitment to treating each and every customer we encounter justly and with respect has been the key to our success. Making responsible business deci

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• Location: Cleveland

• Post ID: 57988727 cleveland
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